Terms & conditions
These terms cover visits, purchases and enquiries at Olive Tree, 12–13 Westgate, Grantham, NG31 6LT. This website shares information about our shop, café and workshops; it does not take online orders or payments.
Customer care
We want you to enjoy your visit and feel happy with what you buy. If you have a question about an item, a workshop or anything else, please speak to us in the shop or call 01476 210079. If something has gone wrong, let us know so we can help put it right.
Our products
We sell artwork, gifts and homeware from a range of makers. Handmade pieces may vary slightly in colour, finish or size, and colours on screen may look different in person. Website photographs do not show current stock levels, so please contact us to check availability and current prices.
Café and cakes
Please tell us about any food allergies or dietary requirements before ordering. Ask a member of the team for ingredient and allergen information rather than relying on photographs or descriptions on this website.
Returns and problems with a purchase
If an item is faulty, damaged or not as described, please contact us with details and proof of purchase so we can arrange an appropriate refund, repair or replacement in line with your consumer rights.
For items bought in the shop, please ask about returns or exchanges if you change your mind. Fresh cakes and other perishable food, and personalised or custom-made items, are generally excluded from change-of-mind returns. This does not affect your rights if there is a fault or another problem with the item.
Workshops and bookings
Please contact us for current dates, prices and availability. We will explain the booking, payment and cancellation arrangements before you book. If your plans change, let us know as soon as possible.
Privacy and safety
We respect your privacy and take care with the information you share with us. Please see our privacy notice for information about this website and contacting the shop. Please do not send payment card details through social media messages or general enquiries.
Wholesale enquiries
If you are a retailer interested in stocking our products, we would love to hear from you. Please contact the shop to discuss the items you are interested in, quantities and availability. Prices and any order requirements will be agreed directly with you.
Payment methods
- Credit and debit cards
- PayPal, where offered
- Offline payments arranged with the shop
Please check which payment options are available for your purchase or booking.
Nothing in these terms affects your statutory consumer rights.
Last updated 11 October 2026